At Nestveda, we want you to have a positive experience with our products. If you are not completely satisfied with your purchase, please review the following Refund and Return Policy to understand your options.

1. Returns and Eligibility

We accept returns for eligible products that meet the following conditions:

  • The product must be unused and unopened.
  • The product must be in its original packaging and condition.
  • The product must be returned with all original packaging, labels, and accessories, where applicable.
  • A valid proof of purchase or order number must be provided.
  • Return requests must be submitted within [X days] of receiving the order.

For hygiene and safety reasons, opened or used skincare, wellness, Ayurvedic, or personal-care products may not be eligible for return unless the product arrived damaged, defective, incorrect, or otherwise qualifies for a replacement under applicable law.

2. Damaged or Defective Products

If your order arrives damaged, defective, leaking, broken, or otherwise unusable, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging
  • A photograph of the shipping package, if it was damaged during delivery

After reviewing the request, we may offer a replacement, refund, or another appropriate resolution.

3. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact our customer support team as soon as possible.

We will review your order and arrange an appropriate resolution, which may include sending the correct product or issuing a refund for the missing or incorrect item.

4. Non-Returnable Items

Certain products may not be eligible for return due to health, hygiene, safety, or other applicable restrictions.

These may include:

  • Opened or used personal-care products
  • Opened skincare or Ayurvedic products
  • Products that have been altered or damaged after delivery
  • Products without their original packaging
  • Gift cards, where applicable
  • Clearance or final-sale items, where applicable

Exceptions may apply where a product is defective, damaged, incorrectly supplied, or where a return or refund is required by applicable law.

5. How to Request a Return

To request a return, please contact our support team with:

  • Your full name
  • Order number
  • Product name
  • Reason for the return
  • Photos of the product, where applicable

Our team will review your request and provide return instructions if the product is eligible.

Email: [Insert Support Email]

Please do not send products back to us before receiving return instructions from our support team.

6. Return Shipping

Unless the product is damaged, defective, incorrect, or the return is otherwise required under applicable law, return shipping costs may be the responsibility of the customer.

If the return is due to an error on our part or a defective/damaged product, we may cover the applicable return shipping costs.

7. Refunds

Once we receive and inspect the returned product, we will notify you regarding the status of your refund.

If approved, the refund will be processed using the original payment method, where possible.

Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

8. Partial Refunds

In certain circumstances, a partial refund may be provided, including where:

  • Only part of an order is eligible for a refund.
  • The returned product does not meet all return conditions.
  • A product has been partially damaged after delivery and a partial resolution is appropriate.

Any applicable partial refund will be communicated to you before processing.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it and the standard return process may apply.

10. Exchanges and Replacements

Where applicable, eligible damaged, defective, or incorrectly supplied products may be replaced.

Replacement availability may depend on product stock. If a replacement is unavailable, we may provide an appropriate refund or alternative resolution.

11. Refund Processing Time

Once your refund is approved, the processing time may vary depending on your payment method and financial institution.

Nestveda is not responsible for delays caused by banks, payment providers, or other third-party financial institutions.

12. Promotional and Discounted Orders

Products purchased using promotional offers, discounts, coupons, or special campaigns may be subject to additional terms.

Any specific return or refund conditions associated with a promotion will be communicated at the time of purchase.

13. Changes to This Policy

Nestveda reserves the right to update or modify this Refund and Return Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about returns, refunds, exchanges, damaged products, or your order, please contact us:

Nestveda
Email: arinepharma@gmail.com
Phone: (+91) 9409488573
Address: 417, Golden Square, Near DMart, Mota Varachha, Surat-394101.

We will be happy to assist you with your request.