At Nestveda, your privacy and trust are important to us. We are committed to protecting your personal information and being transparent about how we collect, use, store, and safeguard your data. This Privacy Policy explains how we handle your information when you visit our website, create an account, purchase our Ayurvedic products, or interact with our services.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you create an account, place an order, subscribe to our newsletter, or contact our customer service team, you may provide:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment and transaction information
  • Account login information
  • Information you provide when contacting customer support
  • Communication preferences

Information Collected Automatically

When you browse our website, certain information may be collected automatically through cookies, log files, analytics tools, and similar technologies, including:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on our website
  • Website interactions and navigation patterns
  • Referring website or source
  • General usage and performance information

This information helps us understand how visitors use our website and improve our services and shopping experience.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Process payments and arrange shipping
  • Send order confirmations and delivery updates
  • Provide customer support
  • Respond to questions, requests, and inquiries
  • Manage your account
  • Improve our website, products, and services
  • Understand customer preferences and website usage
  • Provide relevant product recommendations
  • Send newsletters, wellness information, special offers, and product updates where you have provided consent
  • Detect, prevent, and address fraud, security issues, or unauthorized activity
  • Comply with applicable legal and regulatory requirements

3. Cookies and Analytics

We may use cookies and similar technologies to improve website functionality, remember your preferences, understand website traffic, and analyze how visitors interact with our website.

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

4. Data Protection and Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction.

These measures may include:

  • Secure payment gateways
  • Encryption where appropriate
  • Restricted access to personal information
  • Secure website technologies
  • Internal data-handling procedures
  • Regular security monitoring

However, no method of transmitting or storing information online is completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

We also encourage you to use strong, unique passwords and keep your account credentials confidential.

5. Sharing Your Information

Nestveda does not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share limited information with trusted third parties when necessary to operate our business and provide our services, including:

  • Payment processors
  • Shipping and delivery partners
  • Website hosting and technology providers
  • Analytics and service providers
  • Customer support providers

These service providers receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law, legal process, or governmental authority, or when necessary to protect our rights, customers, website, or business.

6. Marketing Communications

With your consent, we may send you:

  • New product announcements
  • Special offers and promotions
  • Ayurvedic wellness information
  • Product recommendations
  • Newsletters and other marketing communications

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting our support team.

Please note that you may still receive essential communications related to your orders, account, or transactions.

7. Your Privacy Rights and Choices

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Update your account information
  • Manage your communication preferences
  • Withdraw consent for certain uses of your information
  • Opt out of marketing communications
  • Request information about how your personal data is being used

To exercise any applicable rights, please contact our support team.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill business purposes, maintain transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

When personal information is no longer required, we may securely delete or anonymize it in accordance with applicable requirements.

9. Third-Party Services and Links

Our website may contain links to third-party websites, services, or platforms. These third parties may have their own privacy policies and practices.

Nestveda is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website and services are not intended for children who are not legally permitted to use such services under applicable law. We do not knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.

When we make changes, we will update the Last Updated date at the top of this policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Nestveda
Email: arinepharma@gmail.com
Phone: (+91) 9409488573
Address: 417, Golden Square, Near DMart, Mota Varachha, Surat-394101.

We will make reasonable efforts to respond to your privacy-related requests and concerns in accordance with applicable law.