30-Day Return Policy:
We want you to be completely satisfied with your purchase from Nestveda.com. If you are not happy with your order, you have 30 days from the delivery date to return the item for a refund or exchange.
Eligibility for Returns:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items, such as perishable goods, custom products, and personal care items, are not eligible for returns.
How to Initiate a Return:
To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with a return shipping label and instructions on how to send your item back to us.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchanges:
If you need to exchange an item for a different size or color, please contact us to ensure the desired item is in stock. Exchanges are processed once we receive the returned item.
Return Shipping Costs:
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). In such cases, we will cover the return shipping cost.